Frequently Asked Questions
The Contract Bond insurance is based on the provisions of the works contract or service agreement which imposes the obligation of the Supplier/ Contractor to set up in favour of the Beneficiary/ Principal various types of guarantees aiming at returning the advance, or at the contract performance, or at remediation of defects during the post-execution period, or at deductions from invoices on account of the performance or warranty bonds.
Allianz – Tiriac monitors the obligations you have assumed in the relationship with the contract beneficiary and pays on your behalf the compensation to the Beneficiary, when your company fails to perform or improperly performs the contractual obligations incumbent on you.
Allianz-Tiriac Asigurari issues contract bonds of the same type as those issued internationally under the name of bonds (Surety Bonds), namely conditional guarantees, enforceable in case of fault of the guaranteed company
The bonds are issued in the form of contracts concluded between three parties (Insurer, Insured and Beneficiary), called Guarantee Clauses, and are based on:
In order to prepare a bond offer, our experts will assess both the economic and financial situation of the applicant company, as well as the technical and commercial skills, the previous work experience and the works in progress. The management and control systems will also be assessed and sometimes, a meeting may be requested.
For a company at its first bond request the information provided in the Proposal form for the bond limit and the Request for quote form (templates that can be downloaded on this site) will provide an overview of the company’s profile, area of activity, contact details.
All information supplied shall be treated as strictly confidential.
As a bond limit is similar to a line of credit, it is absolutely necessary to assess the financial situation of the applicant company. The need to have a clear and complete picture of the business that the applicant conducts is the reason for resorting to a full analysis of its finances.
This analysis allows for the evaluation of the company's financial performance and provides a degree of certainty regarding the business continuity based on profitability criteria and its whole potential.
Home and liability claim
In case of loss
The occurrence of an event insured under a Motor Own Damage policy by Allianz-Tiriac must be reported to the Claim Center:
If the car cannot move by its own means, you must call the Roadside Assistance Services (021 312 22 39 or firstname.lastname@example.org).
If you have a Motor Own Damage insurance placed with Allianz-Tiriac including the roadside assistance option, you will benefit from the following services up to the limit of the amounts provided in the insurance contract:
The Accident Statement is an optional procedure providing the vehicle drivers with the option to fill in and subsequently submit to the insurance companies a standard form: the Accident Statement, without being required to use the assessment services performed by the Traffic Police representatives.
You may choose the Accident Statement in the following cases:
You can resort to the Accident Statement irrespective of the place of the accident: public roads, roads closed to public traffic, various premises etc.
The form must be submitted to the insurance company where you have concluded the MTPL insurance (if you have Direct Settlement) or to the company where the driver at fault for the accident has concluded the MTPL insurance (if you wish to be compensated based on his MTPL insurance).
Repairs can be performed in Allianz-Tiriac partner repair shops, in other repair shops in Romania or under your own management.
To notify an event on the Motor Own Damage insurance:
To notify an event on the MTPL insurance:
In case of loss
The occurrence of an event covered under the Allianz-Tiriac non-compulsory home insurance policy must be reported to the Claim Center:
In case of a loss occurrence, take the necessary measures to limit the extent of the damage.
You must also keep the items affected, so that the representatives of the authorities and of Allianz-Tiriac can make the necessary assessments.
If you have concluded a compulsory home insurance supplied by Allianz-Tiriac, you receive the same quality services in terms of loss assessment and claim settlement - our experts will assess the damage and will prepare the claim file, subsequently the due compensations will be paid by PAID according to the legislation in force.
In case of theft or vandalism of property:
If you are the victim of theft or vandalism of household contents you must take the necessary measures to preserve the traces, you have to notify the Police by calling the unique emergency number 112 and to draw a list of the missing or destroyed items to present to the Police and Allianz-Tiriac.
In case of fire:
In case of natural disasters:
In case of a natural disaster - flood, flash-flood or alluvia, landslide or earthquake - you must notify the Inspectorate for Emergency Situations by calling the unique emergency number 112 or by contacting the City Hall or Local Council.
To settle the claim file, you need:
In case of loss
By online or mail notification you may:
You have 3 options to notify online a life insurance event:
If you notify an event in the Allianz-Tiriac branches, the following required documents are to be sent by mail to the address: Str. Grigore Alexandrescu 74 - Life Claims Department:
The filling in of the notification forms is made by the insured person, the beneficiary or the legal representative and signing the forms is mandatory.
For the insureds that choose to notify the event online, depending on the type of event, original documents will be required only at the express request of an Allianz-Tiriac representative.
In case of loss
When you access the medical services in the preferred medical providers network you don’t have anything to pay. Allianz-Tiriac will settle directly with the medical provider the medical services you accessed and are included under the insurance.
If the doctor recommends additional examinations or investigations, you are required to obtain a written recommendation from the doctor containing the following: your first and last name, CNP (Personal Identification Code) / date of birth, presumptive / final diagnosis, recommended medical services, date of issue, the doctor’s signature and stamp.
If you have questions regarding your insurance, please contact the Health Insurance Assistance Service at 021 2019 100 (key 2).
Accessing medical services outside the network involves paying the costs of these services and subsequently recovering the expenses by notifying a reimbursement file. Allianz-Tiriac will reimburse your costs according to the contract conditions within 30 calendar days from the date of submission of the last requested document.
When you visit the doctor, you must have with you the Medical Event Report.
The medical services included in the Pregnancy Package will be performed only in the Allianz-Tiriac preferred medical providers network.
To access the medical services included in the Pregnancy Package, please go through the following steps:
- Consult the Table of Benefits attached to your insurance contract to find out about the covered services
- Access the covered services according to your pregnancy trimester:
IMPORTANT! Medical services included in the Pregnancy package may be accessed in any partner medical clinic based on the agreement of the Health Insurance Assistance Service, obtained by the Allianz-Tiriac medical provider at your arrival for consultation.
To access the medical services included in the Preventive Package, please go through the following steps:
The medical services included in the Preventive Package will be accessed in full, once per year of insurance and only with the chosen medical provider. Allianz-Tiriac only covers the cost of medical investigations performed and included in the Accessing the Preventive Package Medical Services Form.
Any other additional medical services requested by the insured or recommended by the doctor, will be covered only based on the agreement of the Health Insurance Assistance Service - 021 2019 100 (key 2) and in accordance with the conditions of the insurance contract.
IMPORTANT! We recommend performing the medical consultation included in the Preventive Package only after obtaining the results of the laboratory tests and clinical investigation. The consultation will be carried out within 15 days at the most from the date when the laboratory tests were performed.
To reimburse costs you must provide the following documents:
You may submit the documents:
You have 3 options to open a reimbursement file online:
In case of loss
In the event of an accident or illness, the insured person or a representative thereof must notify the Allianz-Tiriac partner, Mondial Assistance, of the medical emergency and follow the instructions given.
Mondial Assistance contact data:
If you have not notified the event according to the information under option 1, you can directly notify Allianz-Tiriac, within a maximum of 5 business days from returning to the country.
Additional Cancellation clause:
The events related to the Additional Cancellation Clause are notified by email: Daune_AZ_Tiriac@mondial-assistance.at.
To notify the claim, the following documents are required: