launches Claims Tracker

An innovating service keeping you updated at all times with the progress of your Motor Own Damage claim file and vehicle repair

Allianz-Tiriac makes available for its clients Claims Tracker– an innovating service rendering simplicity and transparency to how claims covered under Motor Own Damage insurance for individuals are settled. 

Using Claims Tracker clients can send the necessary documents online and access information and updates on the claim file 24/7, in real time.

The new service is free and does not require downloading an application or creating a user account. The client receives by SMS or email, as preferred, a link – active for the entire claim file settlement period – that can be accessed at any time by phone, desktop or tablet.

„Clients want insurance companies to change the way they interact and improve their response time. They appreciate, first and foremost, transparency, simplicity and comfort.  With Claims Tracker, Allianz-Tiriac proposes a new way to settle claims: simpler, more personal, digital and 100% transparent. Introducing Claims Tracker is a natural step for a company such as Allianz-Tiriac whose primary aim is to simplify products and processes to the benefit of clients, as well as to increase the speed of response and transparency”, declared Mirjana Krolo, Chief Operating Officer at Allianz-Tiriac. 

To benefit from the advantages of Claims Tracker, insureds must take two simple steps:

  1. Fill in the claim declaration on Allianz-Tiriac website, available under section Motor Own Damage claim form or in the Allianz-Tiriac Mobile application or contact Allianz-Tiriac Call Center at 021. 201 91 80
  2. Access the link received by SMS or email following the notification of loss.

After opening the Motor Own Damage claim file, Allianz-Tiriac clients receive through Claims Tracker confirmation of coverage regarding the loss and are informed on the next steps of the claim file settlement process.

If additional documents are necessary for the claim file settlement, the insured is notified and can upload them directly in Claims Tracker, with no need for any further visits to our offices.

By using this service, the client also benefits from being notified about the date when the repair is completed and the car is ready to be taken over. Such notifications are available only for clients who choose to repair in the partner repair shop network.

On the other hand, clients who choose to carry out the repair under their own management receive payment information via Claims Tracker.

Allianz-Tiriac paid in the first nine months of 2019 under Motor Own Damage policies claims up 14% year-over-year. Losses on Motor Own Damage segment represent 40% of the total amount of claims paid by Allianz-Tiriac.

Beginning with 2007 Allianz-Tiriac monitors the quality level of services offered to our clients and their degree of satisfaction through the Net Promoter Score (NPS) indicator validated at international level. According to NPS analysis, Allianz-Tiriac is a loyalty leader in the non-life insurance segment. The power of the brand, as well as the quality of services and products are the main arguments determining clients to recommend Allianz-Tiriac products and services to their families, friends or colleagues. 

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