Allianz-Tiriac makes available for its clients Claims Tracker– an innovating service rendering simplicity and transparency to how claims covered under Motor Own Damage insurance for individuals are settled.
Using Claims Tracker clients can send the necessary documents online and access information and updates on the claim file 24/7, in real time.
The new service is free and does not require downloading an application or creating a user account. The client receives by SMS or email, as preferred, a link – active for the entire claim file settlement period – that can be accessed at any time by phone, desktop or tablet.
„Clients want insurance companies to change the way they interact and improve their response time. They appreciate, first and foremost, transparency, simplicity and comfort. With Claims Tracker, Allianz-Tiriac proposes a new way to settle claims: simpler, more personal, digital and 100% transparent. Introducing Claims Tracker is a natural step for a company such as Allianz-Tiriac whose primary aim is to simplify products and processes to the benefit of clients, as well as to increase the speed of response and transparency”, declared Mirjana Krolo, Chief Operating Officer at Allianz-Tiriac.